Privacy Policy – How 59c Protects Your Personal Data

Welcome to the 59c Privacy Policy. This document explains how 59c ("we", "us", "the Platform") collects, uses, stores and protects the personal information of players and visitors who use the 59c website and gaming platform.

By registering an account on 59c, depositing funds or simply visiting the site, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described here. If you do not agree, please stop using the platform and contact us to close your account.

This Privacy Policy is intended to be read alongside our Terms and Conditions. Both documents together form the full agreement between you and 59c regarding your use of the platform. If anything in this policy is unclear, please contact our support team before proceeding.

59c collects personal data in two ways: information you provide directly when registering or using the platform, and data collected automatically through your interaction with the site and app.

Information you provide directly:

• Full name, date of birth and national identity information provided during registration or verification.
• Email address and contact number used to create and manage your account.
• Payment account details, including your JazzCash or Easypaisa mobile number, Raast ID or bank account number used for PKR deposits and withdrawals.
• Identity verification documents such as CNIC details, where required as part of account verification.
• Communications you send to our support team, including chat logs and email correspondence.

Data collected automatically:

• IP address and device type used to access the platform.
• Browser type, operating system and screen resolution.
• Pages visited, time spent on each section and features accessed during your session.
• Gaming activity records including bets placed, games played, deposit and withdrawal history.
• Session duration and login timestamps.

Every piece of data 59c holds about you is used for a specific, legitimate purpose. We do not use your personal information for anything beyond what is described below.

We do not use your personal data to build advertising profiles or share it with third-party marketers. Any promotional communications from 59c are related directly to your account and platform activity.

When you deposit or withdraw PKR through 59c, payment data is handled with the highest level of care. 59c supports JazzCash, Easypaisa, Raast, direct bank transfer and approved debit or credit cards.

• We do not store full card numbers on our servers. Card transactions are processed through encrypted payment gateways.
• JazzCash and Easypaisa mobile numbers are stored only to the extent required to process transactions and match withdrawals to the correct account.
• Bank account details provided for Raast or bank transfer withdrawals are stored securely and used exclusively for disbursing your funds.
• Transaction records — including deposit amounts, dates and payment method used — are retained as part of your account history for account management and dispute resolution purposes.
• Payment data is shared only with the payment service provider involved in processing your specific transaction. It is not shared with any unrelated third party.

59c does not sell, rent or trade your personal data. There are limited circumstances under which your data may be shared with third parties, and each of these is described clearly below.

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data necessary to process your deposit or withdrawal.
• Game providers: Some casino, slot and fish game titles are provided by third-party game studios. These providers may receive a session token and your in-game activity data but do not receive your full personal profile.
• Identity verification services: Where account verification is required, your name, date of birth and CNIC information may be passed to a third-party verification service operating under strict confidentiality obligations.
• Legal obligations: If we are legally required to disclose information in connection with an investigation, court order or regulatory request, we will comply with that obligation. We will notify you where we are legally permitted to do so.
• Fraud prevention: In cases of suspected fraud, money laundering or platform abuse, relevant account and transaction data may be shared with fraud prevention partners.

No personal data is shared with advertisers, marketing agencies or data aggregators under any circumstances.

59c uses cookies — small text files stored on your browser — to make the platform function properly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the platform to work. These handle your login session, keep you authenticated and remember your language and display preferences.
• Performance cookies: Used to understand which pages are visited most often, how long players stay on each section and where technical errors occur. Data collected is anonymised and used to improve the platform.
• Functional cookies: Remember your settings — such as your preferred deposit method or last visited game category — so you do not have to re-select them every time you log in.

We do not use third-party advertising cookies or cross-site tracking cookies. You can manage or clear cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of your 59c account.

59c keeps your personal data for as long as your account is active and for a reasonable period after account closure to allow for dispute resolution, financial reconciliation and to comply with any applicable record-keeping obligations.

• Account profile data is retained for the duration of your account and for up to five years after closure.
• Transaction records — deposits, withdrawals and gaming history in PKR — are retained for up to five years from the date of the transaction.
• Customer support communications are retained for up to three years from the date of the last interaction.
• Identity verification documents are retained only for as long as required for verification purposes and are securely deleted thereafter.
• Anonymised session and performance data may be retained indefinitely as it cannot be linked back to any individual.

If you request deletion of your account, we will remove or anonymise your personal data promptly, subject to any legal or operational obligations that require us to retain specific records for a minimum period.

Protecting your personal data is a core responsibility that 59c takes seriously. We maintain a range of technical and organisational measures to keep your information secure at all times.

• All data in transit between your device and the 59c platform is protected using TLS/SSL encryption.
• Passwords are stored in hashed form. Even internal staff cannot read your password in plain text.
• Access to personal data on our systems is restricted on a strict need-to-know basis. Only staff who genuinely require access for their role can view player data.
• Our payment integrations with JazzCash, Easypaisa and bank transfer partners use tokenised connections so that your payment credentials are never unnecessarily exposed.
• We conduct periodic security reviews and apply updates promptly to address known vulnerabilities.

Despite our best efforts, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your personal information, we will notify affected users as quickly as reasonably possible.

As a 59c account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond as promptly as possible.

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any personal information on your account is inaccurate or out of date, you can request that we correct it.
• Right to deletion: You can request that your account and associated personal data be deleted. We will honour this request subject to any minimum retention obligations that apply.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent will not affect any processing that took place before the withdrawal.

The 59c platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on 59c, please contact our support team immediately so we can investigate and take appropriate action.

If your phone or device is shared with younger family members, we strongly recommend using your device's built-in parental controls, app lock features or screen time restrictions to prevent access to the 59c platform and app.

For more guidance on keeping gaming safe and age-appropriate within your household, visit our Responsible Gaming page.

59c may update this Privacy Policy from time to time as the platform evolves or as our data practices change. When we make material changes, we will notify registered players via email or through an in-platform notification where reasonably practicable.

The updated policy will be published on this page with a revised "Last updated" date. Continued use of the 59c platform after an updated policy has been published constitutes your acceptance of the revised terms. We recommend checking this page periodically so you are always aware of how your data is being handled.

If you have any questions about this Privacy Policy, want to understand how a specific piece of your data is used, or wish to exercise any of your data rights, our support team is here to help.

You can also find answers to common account questions on our FAQ page. For account terms, visit our Terms and Conditions.